Additional Resources Emulator Troubleshooting
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Contacting Blackhawk Support User Guide
Contacting Blackhawk Support
What to do next; What we need from you to help.
Submitting Support Information
If you verify everything, but still fail to connect to your target board, please provide
the following information to Blackhawk support to help resolve the problem by
BHDetect Output
This is a new utility added this year to analyze your system and report detailed information to help check for installation
errors (i.e. incompatible USCIF versions) and can be found in “\CCS\BLACKHAWK\UTILITY\BHDetect”. This utility
does a READ-ONLY scan and is included as part of our drivers installations for CCStudio v2.0 and later. Output can be
saved to a file and emailed to us for analysis.
Target DSP (TI part number of chip)
Hardware Board Type
This would be the DSK or EVM name, such as C6713 DSK, or if your own design, indicate CUSTOM board.
CCStudio version
If you have more than one installed, it is important to identify the version that has the problem.
CCStudio error(s)
Copy the CCStudio error you receive. If it is a scrollable dialog box, make sure you select all the text content and copy it
to a file or paste it into the email.
Emulator Model/Part Number and serial number
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